Booking Policy at M11 Equestrian Club
At M11 Equestrian Club, a premium stable dubai, every experience is carefully prepared to ensure safety, comfort, and a high-quality horse riding in dubai experience for all guests.
To maintain exclusivity and service standards, we kindly ask all visitors to review this policy before confirming any booking.
Reservations
All lessons, rides, and horse riding in dubai experiences must be booked in advance through our official channels.
Bookings are confirmed only after full payment or deposit is received.
Arrival Time
Guests should arrive 15–20 minutes before their scheduled session.
Late arrival may reduce the duration of the experience to avoid disruption at our stable dubai facility.
Cancellation & Rescheduling
Changes can be requested at least 24 hours in advance.
Requests made later than this may be non-refundable and non-transferable depending on booking conditions.
No-Show Policy
Failure to attend without notice will be treated as a no-show and fully charged.
Weather & Safety Conditions
As a professional stable dubai, M11 prioritizes safety for both horses and riders.
Sessions may be rescheduled in case of unsuitable weather or safety concerns.
Rider Readiness
All participants must follow instructor guidance to ensure a safe horse riding in dubai experience.
M11 reserves the right to adjust or decline participation if necessary for safety reasons.
Dress Code
Guests should wear comfortable clothing and closed-toe footwear.
Safety equipment may be provided when required.
Children & Supervision
Children must be booked under the correct category and may require guardian supervision depending on the activity.
Refund Policy
Refunds depend on cancellation timing and booking type.
Approved refunds will be processed via the original payment method within a reasonable timeframe.
Amendments
M11 Equestrian Club may update this booking policy to maintain service quality and operational standards.
Contact Us
For support regarding bookings or horse riding in dubai experiences, contact our team via official channels.