Refund Policy – M11 Equestrian Club
At M11 Equestrian Club, a trusted equestrian dubai destination, every booking is prepared with care to ensure a premium experience in horseback riding in dubai tailored to each guest.
As our lessons, rides, and experiences require advance scheduling, horse allocation, and preparation, we kindly ask all guests to review this policy before booking.
General Policy
All bookings with M11 Equestrian Club are subject to this refund policy.
By confirming a reservation, guests agree to the terms outlined below.
Non-Refundable Bookings
Once a lesson, ride, or horseback riding in dubai experience is purchased, it is generally non-refundable unless stated otherwise by M11 Equestrian Club.
Promotional offers and packages are strictly non-refundable.
Cancellation by Guest
Cancellation Rules
Cancellation requests must be made at least 24 hours before the scheduled session.
Late Cancellation
Late cancellations may be treated as non-refundable depending on policy eligibility.
No-Show Policy
Failure to attend a booked session without prior notice will be considered a no-show.
In such cases, the booking will be fully charged with no refund issued.
Rescheduling Instead of Refund
Rescheduling Option
Where available, M11 Equestrian Club may offer rescheduling instead of refunds for eligible horseback riding in dubai bookings.
Request Conditions
Requests must be made at least 24 hours in advance and are subject to approval.
Weather & Safety Conditions
As a leading equestrian dubai facility, M11 may reschedule sessions due to weather, safety, or horse welfare considerations.
Refunds apply only if rescheduling is not possible.
Approved Refunds
If approved, refunds will be processed via the original payment method.
Processing time depends on the payment provider, and fees may be deducted where applicable.
Special Offers & Packages
Discounted offers, private events, and custom experiences at this equestrian dubai club may follow separate refund terms and are generally non-refundable.
Policy Updates
M11 Equestrian Club may update this policy at any time to reflect operational or legal changes. Updates apply once published.
Contact Us
For support regarding bookings or horseback riding in dubai experiences, please contact M11 Equestrian Dubai through official channels.